App / Mobile
This policy explains exactly how phdulacom handles the information you share when you open an account, make a transaction, or reach out to our support team. We keep it straightforward — what we collect, how it is used, and what you can do about it, including where access depends on local law and eligible regions.
When you create an account, we collect the details you enter directly: your name, contact address, and the credentials you choose. If you link a payment method — Maya, GrabPay, or Coins. ph — we record the transaction reference and method type, not your full wallet credentials. We do not store card or wallet passwords on our side. Beyond account setup, we collect session data automatically: device type, browser build, pages visited, and session timestamps. This helps us keep your account accessible across devices and flag unusual access patterns for your protection. We use the data you provide to process transactions, respond to your support requests, and keep your account records accurate. We do not sell your personal data to advertising networks. Where we share data with payment processors — for example, to verify a Maya or GrabPay transaction — it is limited to what that processor needs to complete the transfer. Data retention follows the period required to support your active account and any statutory obligations that apply where local law permits our service. When you close your account, we retain only what applicable law requires for the minimum period set out in those rules. You can ask us what we hold at any time through the contact path listed in this policy.
Not every experience connected to your phdulacom session falls under this single document. Understanding the boundaries helps you know where to direct a privacy question and where a third party's own policy applies instead.
Login credentials, session tokens and account preferences are fully within scope. We control how these are stored, how long they are kept, and what happens to them when you request a correction or deletion.
When a transaction passes through a payment rail such as Maya, GrabPay or Coins. ph, the data shared with that processor is governed by their own policy from the point it leaves our system. We pass only what is needed to complete the transfer.
Browsing data collected while you navigate the lobby — pages opened, categories visited, time on page — is handled under this policy and used only to maintain your session and improve account-level features.
Links to external sites, game studios providing content, or partner support tools operate under their own privacy terms. We do not control or take responsibility for data practices on those external destinations.
You have real, actionable choices under this policy — not just theoretical ones. After logging in, your account dashboard shows the personal details we hold: your registered name, contact address, and linked payment method types. If something is wrong, you can correct it directly from the account settings page without needing to contact support first. For data we hold that is not visible in your dashboard — historical session logs, for example — you can submit a written request through the policy contact address and we will respond with what we hold. If you believe data is being held beyond what this policy permits, that is the same channel to raise the concern. We aim to acknowledge requests within a reasonable period; actual resolution times depend on the nature of the request and any verification steps we need to complete. Where our service is available subject to local law, your rights under that jurisdiction also apply alongside this policy.
Log in and open account settings to see the personal details currently attached to your profile. Payment method types such as Maya or GrabPay are listed there; full wallet credentials are never displayed.
Edit your name, contact address or other profile fields directly in account settings. Changes take effect immediately. If a field is locked for verification reasons, contact support with the correction you need.
Send a written request to our policy contact address to receive a summary of data we hold on your account that is not visible in your dashboard, including session history and correspondence records.
If you have a concern about how your data is handled — a suspected error, an unexpected data-sharing event, or a retention question — raise it through the support channel listed in the Support section of this page.
Privacy questions are handled through the same support paths available for account help. Choose the channel that works for your situation — written requests for data access or deletion, live chat for quick clarifications.
Send data access, correction or deletion requests in writing to our support email. Include your registered account contact address so we can locate your record and respond to the right account.
For quick questions about what this policy covers or where to find your data in the account dashboard, live chat is the fastest path. Available during our published support window shown on the contact page.
Many privacy actions — reviewing your details, updating your contact address, checking linked payment method types like Maya or GrabPay — are available without contacting support at all. Start in your account settings after login.
phdulacom applies consistent data-handling practices across account creation, payment processing and support interactions to keep your information accurate and protected.
We use session cookies to keep your account active across pages and remember preferences such as your last-used payment method type. You can adjust cookie acceptance in your browser, though some account functions depend on session cookies to work correctly.
Access to your account data is protected by the login credentials you set. We do not share account passwords or wallet credentials with third parties. If you suspect unauthorised access, change your password immediately from account settings.
We keep your account data for the period your account is active and for any minimum period required under applicable law where our service is available. After that period, data is deleted or anonymised in line with our internal retention schedule.
When this policy changes, we publish the updated version here with a revised effective date. Continued use of your account after that date means you have seen the current version. Significant changes are also communicated through your registered contact address.
These are the questions we hear most often from account holders in the Philippines about how their data is handled, what their rights are, and how to act on them.
We collect the details you enter during registration: your name, contact address and login credentials. If you use Maya, GrabPay or Coins. ph for a transaction, we record the method type and transaction reference — not your wallet password or full account number.
Yes. Log in and open your account settings to view the personal details we hold on your profile. For data not shown there — such as session logs or past correspondence — send a written request to our support email and we will compile a summary for you.
Most fields — name, contact address, linked payment method types — are editable directly in your account settings after login. If a field is locked because it is under verification, contact support with the correct details and we will update it on our side.
We share data only where necessary to complete a service — for example, passing a transaction reference to Maya or GrabPay to process a payment. We do not sell personal data to advertisers. Third-party processors handle what they receive under their own privacy terms.
After your account is closed, we retain data only for the minimum period required by applicable law in eligible regions. Once that period passes, your data is deleted or anonymised. You can ask about the specific retention period for your account through our support email.
Raise the concern in writing through our support email or live chat. Describe what you believe happened and which account it relates to. We will review the situation and respond. Where local law provides additional rights, those apply alongside this policy.